{"id":23041,"date":"2025-11-30T16:37:05","date_gmt":"2025-11-30T15:37:05","guid":{"rendered":"https:\/\/www.ax-group.com\/?post_type=wpsr_jobs&#038;p=23041"},"modified":"2026-02-10T16:33:42","modified_gmt":"2026-02-10T15:33:42","slug":"technicien-service-client-sav","status":"publish","type":"wpsr_jobs","link":"https:\/\/www.ax-group.com\/fr\/job-posts\/technicien-service-client-sav\/","title":{"rendered":"Technicien Service Client (SAV)"},"content":{"rendered":"<h3><strong>CONTEXTE<\/strong><\/h3>\n<p>AX Group con\u00e7oit et fabrique en France des \u00e9quipements industriels au service de la performance \u00e9nerg\u00e9tique et de la transition \u00e9cologique. Nous sommes convaincus que l\u2019innovation technologique et la force du collectif sont les cl\u00e9s pour relever les grands d\u00e9fis environnementaux.<\/p>\n<p>Au sein de nos sites, 4 activit\u00e9s industrielles compl\u00e9mentaires \u0153uvrent ensemble \u00e0 construire un avenir plus durable :<\/p>\n<ul>\n<li>AX System d\u00e9veloppe des solutions automatis\u00e9es de nettoyage et de brumisation haute pression pour am\u00e9liorer le rendement des centrales \u00e9lectriques, en particulier thermiques, r\u00e9duisant ainsi leur empreinte environnementale. Nos projets sont majoritairement \u00e0 l\u2019\u00e9tranger.<\/li>\n<li>AX Solar Robot con\u00e7oit des robots de nettoyage pour panneaux photovolta\u00efques, permettant d\u2019optimiser la production d\u2019\u00e9nergie solaire. Ce march\u00e9 en forte croissance, tr\u00e8s concurrentiel, nous pousse \u00e0 innover constamment pour proposer des solutions fiables, efficaces et diff\u00e9renciantes.<\/li>\n<li>Dutrie, expert historique de la brumisation, con\u00e7oit et fabrique des syst\u00e8mes adapt\u00e9s aux p\u00e9riodes de fortes chaleurs. Initialement d\u00e9di\u00e9es \u00e0 l\u2019horticulture, nos solutions sont aujourd\u2019hui \u00e9galement d\u00e9ploy\u00e9es dans des parcs zoologiques, l\u2019industrie et d&rsquo;autres environnements sensibles aux hausses de temp\u00e9rature.<\/li>\n<li>P\u00e9gase propose des solutions de transport et de distribution de carburant, qui rapprochent l\u2019\u00e9nergie de ses lieux de consommation tout en r\u00e9duisant les \u00e9missions de CO\u2082 li\u00e9es \u00e0 l\u2019usage des carburants fossiles.<\/li>\n<\/ul>\n<p>Dans cet objectif, nous renfor\u00e7ons l&rsquo;\u00e9quipe par le recrutement d&rsquo;un Technicien Service Client.<\/p>\n<h3><strong>VOTRE PERIMETRE &amp; VOS ACTIVITES<\/strong><\/h3>\n<p>Int\u00e9gr\u00e9 au centre de comp\u00e9tences et sous la responsabilit\u00e9 du Directeur Technique et Industriel, vous prenez en charge les missions suivantes :<\/p>\n<ol>\n<li><strong>Support technique et assistance client \u00e0 distance<\/strong>\n<ul>\n<li>Prendre en charge des demandes \/ r\u00e9clamations clients entrantes (t\u00e9l\u00e9phone, mail, visio)<\/li>\n<li>D\u00e9clarer la non-conformit\u00e9 dans notre process qualit\u00e9 (ISO9001)<\/li>\n<li>Contr\u00f4ler les conditions de garantie du client<\/li>\n<li>Analyser les causes racines de la d\u00e9faillance en relation avec le BE<\/li>\n<li>Prendre les dispositions d\u2019urgence pour satisfaire les clients bloqu\u00e9s (livraison de pi\u00e8ces d\u00e9tach\u00e9s, assistance t\u00e9l\u00e9phonique, d\u00e9placement sur site)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Diagnostic et d\u00e9pannage sur site<\/strong>\n<ul>\n<li>Pr\u00e9parer l\u2019intervention<\/li>\n<li>Identifier les raisons du dysfonctionnement, de la panne<\/li>\n<li>Proc\u00e9der aux r\u00e9parations (m\u00e9caniques, \u00e9lectriques, \u00e9lectroniques,&#8230;)<\/li>\n<li>R\u00e9diger un compte-rendu<\/li>\n<li>S\u2019assurer du niveau des stocks de pi\u00e8ces de rechange<\/li>\n<\/ul>\n<\/li>\n<li><strong>Relation client et satisfaction<\/strong><\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Recueillir les retours clients et proposer des solutions adapt\u00e9es en lien avec le service commercial<\/li>\n<li>Garantir un service de qualit\u00e9 pour contribuer \u00e0 la fid\u00e9lisation de la client\u00e8le<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Rythme de d\u00e9placement\u00a0: 2j\/sem en moyenne \u2013 France enti\u00e8re<\/p>\n<h3><strong>VOTRE PROFIL<\/strong><\/h3>\n<p>Dipl\u00f4m\u00e9(e) d\u2019un BTS en maintenance des syst\u00e8mes ou \u00e9quivalent, vous avez le sens de l\u2019observation et de l\u2019analyse.<\/p>\n<p>Vous souhaitez int\u00e9grer une \u00e9quipe \u00e0 taille humaine o\u00f9 vous pourrez \u00e9voluer sur des missions vari\u00e9es.<\/p>\n<p>Dot\u00e9(e) d\u2019une excellente aisance relationnelle et vous avez le go\u00fbt du travail bien fait. Confiant(e) et r\u00e9silient(e), vous savez g\u00e9rer la pression et vous adapter aux impr\u00e9vus avec r\u00e9activit\u00e9.<\/p>\n<h3><strong>REMUNERATION <\/strong><\/h3>\n<p>Salaire annuel brut : 35k\u20ac &#8211; volume horaire : 40h\/sem \u2013 9JRTT\/an<\/p>\n<p>Prime d\u2019int\u00e9ressement<\/p>\n<p>Prime de mobilit\u00e9 douce<\/p>\n<h3><strong>LE PROCESSUS DE RECRUTEMENT<\/strong><\/h3>\n<p>1\u00e8re \u00e9tape : entretien t\u00e9l\u00e9phonique RH (30min)<\/p>\n<p>2i\u00e8me \u00e9tape : entretien de qualification avec votre futur manager (1h30) et visite de notre Green Factory<\/p>\n<p>3\u00e8me \u00e9tape : entretien de conclusion (1h)<\/p>\n<h3><strong>Rejoindre AX Group, c&rsquo;est ?<\/strong><\/h3>\n<p>&#x1f449; Int\u00e9grer notre Green Factory reconnue pour son innovation, qui con\u00e7oit et produit des \u00e9quipements en France.<\/p>\n<p>&#x1f449; Evoluer au sein d\u2019un \u00e9cosyst\u00e8me stimulant, favorisant l\u2019apprentissage.<\/p>\n<p>&#x1f449; Entrer dans un groupe industriel largement exportateur, atteignant jusqu\u2019\u00e0 80% pour la marque AX System.<\/p>\n<p>&#x1f449; S\u2019engager dans un projet d\u2019entreprise en prenant plaisir \u00e0 sortir de sa zone de confort pour progresser au fur et \u00e0 mesure que l\u2019entreprise grandit.<\/p>\n<p>&#x1f449; Faire partie d\u2019une \u00e9quipe \u00e0 taille humaine qui place l\u2019humain au centre de son organisation en favorisant les moments de convivialit\u00e9 entre collaborateurs.<\/p>\n<p><em><strong>Rejoignez-nous pour relever des d\u00e9fis stimulants et contribuer \u00e0 fa\u00e7onner un avenir plus durable ! <\/strong><\/em><\/p>\n<p><strong>CONTACT<\/strong>\u00a0\u00a0 <a href=\"mailto:rh@ax-group.com\">rh@ax-group.com<\/a>\u00a0 03.74.81.00.41.<\/p>\n","protected":false},"template":"","Type":[],"class_list":["post-23041","wpsr_jobs","type-wpsr_jobs","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Technicien Service Client (SAV) - AX GROUP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ax-group.com\/job-posts\/technicien-service-client-sav\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technicien Service Client (SAV) - AX GROUP\" \/>\n<meta property=\"og:description\" content=\"CONTEXTE AX Group con\u00e7oit et fabrique en France des \u00e9quipements industriels au service de la performance \u00e9nerg\u00e9tique et de la transition \u00e9cologique. 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